Work towards becoming a subject matter expert to provide expert assistance. Developing and maintaining expert knowledge of VMS from both a functional and technical perspective.Ensuring all support requests are captured, resolved or referred/escalated to the correct team for action.Ensuring interactions with employees and suppliers are polite, respectful and time efficient.Risk Management and Governance - ensure compliance with system and financial controls.Training and Education - support in creating and maintaining appropriate in-house and supplier training collateral for VMS process and operational activities.Continuous Improvement - effectively manage changes in process.Reporting and Analytics - ad hoc reporting to key stakeholders, scheduling of reports, business analysis, create and maintain dashboards.Supplier Management - help resolve supplier queries and support on/offboarding of suppliers,.Supporting VMS users to troubleshoot, diagnose and resolve support requests via phone and email.Work in a fast-paced and challenging environment, with full support from your team, team leader and Product Owner.
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